Definitely feeling @facebook frustration here.<\/p>\n\n\n\n
Lorna had her @facebook account hacked in March (sometime around March 23). She has had the same account for 20+ years and uses that account to stay in touch with our daughter Alyssa who is in the navy and stationed in San Diego.<\/p>\n\n\n\n
That account (and our netflix account) were compromised in the middle of the night and by mid-day the following day we had recovered both accounts. At that point we thought things were basically dealt with. <\/p>\n\n\n\n
She appears to have chosen a poor password (the name of one of our pets from some time ago) and it was guessed. I was a bit concerned when facebook asked for a scan of her driver’s license but in the end we sent what they asked.<\/p>\n\n\n\n
The account was reclaimed and then instantly disabled for ‘violating community standards’. Lorna thought this was just a 30 day thing as nothing she had posted caused it and we assumed facebook had removed whatever the hacker posted and was punishing her for having a poor password.<\/p>\n\n\n\n
It is now June and her account remains disabled. I have had no luck finding a way to work with facebook to recover the account or address whatever may have been done during the hack. Friends have suggested just creating a new account but that violates facebook terms of service and loses 20 years of history that her real account contains.<\/p>\n\n\n\n
At this point I’m going to have to just keep trying avenues to contact them and see if I can work this out. If I had a bigger presence on the web I’d be able to post public comments and perhaps force a response. As is I’ll just have to keep at it and hope that I’ll eventually find someone who can provide assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"
Definitely feeling @facebook frustration here. Lorna had her @facebook account hacked in March (sometime around March 23). She has had the same account for 20+ years and uses that account to stay in touch with our daughter Alyssa who is in the navy and stationed in San Diego. That account (and our netflix account) were … Continue reading Facebook account hack frustrations<\/span>